Privacy Policy
Last updated: 19 August 2025
This Privacy Policy explains how Medevic LLC ("Avinwor", "we", "us", or "our") collects, uses, shares, and protects information in connection with our websites, plugins, and related services that power the AI chatbot (collectively, the "Service").
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
About us
1. Information we collect
We may collect the following types of information:
a) Information you provide
- Account details: such as your name, email address, password, and billing information when you create or manage an Account.
- User Content: text, prompts, files, and other material you submit to the chatbot or Service.
- Payment information: provided to our payment processors (we do not store full card numbers).
- Support communications: information you send us when contacting support.
b) Information we collect automatically
- Log data: IP address, browser type, device type, operating system, referral URLs, access times, and usage data.
- Cookies and similar technologies: used to remember your preferences, keep you logged in, and analyze traffic.
- Chatbot interactions: logs of prompts and outputs for security, troubleshooting, and service improvement.
c) Information from third parties
- If you sign up through a third-party (e.g., Google, WordPress, or a marketplace), we may receive basic account information.
- Third-party integrations may provide us with additional data depending on your settings.
2. How we use information
We use collected information to:
- Provide, operate, and maintain the Service;
- Authenticate and manage Accounts;
- Process payments and billing;
- Improve, personalize, and develop the Service, including AI training and safety;
- Communicate with you about updates, security, promotions, and support;
- Comply with legal obligations and enforce our Terms and Conditions;
- Detect, prevent, and address technical or security issues;
- Generate aggregated, de-identified analytics for research and business purposes.
3. Legal bases for processing (EEA/UK users)
If you are located in the European Economic Area (EEA) or UK, we process your personal data under the following legal bases:
- Contract: to provide the Service you request;
- Consent: for optional features, cookies, or marketing;
- Legal obligation: to comply with law (e.g., tax, accounting, fraud prevention);
- Legitimate interests: to operate and improve our business, protect security, and communicate with you, provided these interests are not overridden by your rights.
4. How we share information
We may share your information with:
- Service providers: hosting, analytics, payment processors, email providers, customer support tools, and AI model providers.
- Legal and compliance: where required by law, court order, or to protect our rights.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
- With your consent: where you direct us to share information with third parties.
We do not sell your personal data.
5. Cookies and tracking
We use cookies and similar technologies to:
- Keep you signed in;
- Remember preferences;
- Provide analytics on traffic and usage;
- Deliver marketing or advertising where permitted.
You can manage cookies through your browser settings. See our Cookie Policy for more details.
6. Data retention
We keep your personal data only as long as necessary for the purposes described in this Privacy Policy, including legal, accounting, and reporting requirements. Criteria include:
- The length of time you have an Account;
- Whether there is a legal obligation to retain data;
- Whether retention is needed to resolve disputes or enforce agreements.
7. Data security
We use reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is 100% secure. You are responsible for securing your login details and devices.
8. International data transfers
Your information may be processed outside your country of residence, including in the United States, EEA, and other jurisdictions. We take steps to ensure appropriate safeguards (e.g., Standard Contractual Clauses) where required by law.
9. Your rights
Depending on your location, you may have rights under data protection law, including:
- Access, correction, and deletion of personal data;
- Restriction or objection to processing;
- Data portability;
- Withdrawal of consent at any time (without affecting past processing);
- The right to lodge a complaint with a data protection authority.
Requests can be made by contacting us at [Add privacy email].
10. Children's privacy
The Service is not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with data, contact us and we will delete it.
11. Marketing communications
We may send you service announcements and administrative messages. With your consent (where required), we may also send you marketing emails. You can opt out at any time by using the unsubscribe link or contacting us.
12. Third‑party links and services
Our Site may contain links to third‑party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal data.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will change. If changes are material, we will notify you by email or within the Service. Continued use of the Service after updates indicates your acceptance.
14. Contact us
If you have questions or concerns about this Privacy Policy, please contact us at: